Service status
How to reach us when something needs attention.
We do not run a public uptime dashboard, because a dashboard that nobody watches is worse than no dashboard. If you are an active engagement and something is wrong, contact us directly.
If you are an active engagement
Use the contact route agreed with you at the start of the engagement. Include the document or submission reference and a description of what you expected to see, and we will pick it up.
If your matter is urgent, say so in the subject line. We would rather know it is urgent than have it sit in a queue behind routine questions.
If you are evaluating us
Send a message through the contact page. A sample evaluation that did not run as expected is worth telling us about — it is usually more informative than a sample that worked.
Why there is no public status dashboard
A public dashboard implies a monitoring commitment we have not made and service levels we have not published. We would rather be direct about that than display a green indicator that does not mean anything.
If your engagement requires monitoring, reporting or defined response commitments, that is part of the agreement — raise it during scoping.
Send us a real file. See what comes back.
Pick the document that normally causes you the most trouble — the scanned one, the chart-heavy one, the one with the tables. We will run it and send the finished file back so you can judge the layout yourself.
- No signup, no self-service portal — you send a file, we run it.
- You get the finished document back, not a screenshot of one.
- If it is not good enough, you have lost nothing.